Welcome to The Digital Concierge by KM

Empower your business with top-tier remote support services designed for businesses, entrepreneurs, and professionals. Say goodbye to time-consuming tasks and hello to seamless efficiency—without the need for a physical office presence! From administrative and technical support to creative solutions, a Virtual Assistant handles it all, so you can focus on what truly matters—growing your business!

Services

My services are as flexible as your needs! If you're feeling overwhelmed by time constraints, I’m here to lend a hand. My goal is to help entrepreneurs like you tackle those essential yet often overlooked administrative tasks, so you can focus on what truly matters. Let me know what you need—chances are, I’m the support you've been searching for!

Administrative Support

Managing emails, calendars, and appointments
Data entry and database management
Creating and editing documents, presentations, and spreadsheets.
Handling correspondence and communication tasks
Human Resource
Task Research
Intermediate Website Design
Business Branding

Project Management

Organizing and coordinating tasks and deadlines.
Managing project timelines and budgets.
Collaborating with team members and stakeholders

Customer Support

Responding to customer inquiries via email, chat, or phone.
Providing customer service and support.
Managing customer relationships and feedback

Personal Assistance

Making travel arrangements Booking flights, hotels, transportation, and managing itineraries.
Managing personal appointments and schedules.
Handling personal correspondence and errands

Social Media Management

Engaging with followers and responding to comments/messages.
Content Creation; Creating graphics, images, and other visual content.
Setting up Social Media pages.

Reservation Management

Create Listing for reservation platform.
Standard Operating Procedure
Booking process pre/post reservation management

Yours Truly,

Hailing from the vibrant streets of Manila, Philippines, I embarked on a new chapter when I migrated to Canada in 2022. With a natural flair for hospitality, I quickly became known for my genuine charm, delighting customers and uncovering the depths of the human psyche through my exceptional customer service. Today, in the digital world, I focus on helping entrepreneurs and businesses streamline their tasks, making their operations more efficient.

Beyond my professional endeavors, I am a dedicated mother of two wonderful children. I cherish the time spent engaging in crafts and physical activities with them, creating lasting memories. In my downtime, I indulge in my passion for baking and find relaxation in watching true-story-based movies and informative documentaries.

Step into my productive world

In 2020, I returned from a two-year stint working in Tokyo, Japan, eager to resume my bustling life in the Philippines. However, the onset of COVID-19 abruptly rendered me unemployed. Despite the setback, my ingrained productivity mindset relentlessly echoed the words, "No, you have to do something." It was then that the concept of virtual assisting presented itself, and without hesitation, I embraced the opportunity, affirming, "I can do that."

Fast forward five years, and I find myself servicing clients spanning the globe, from the UK to the US and Canada. What began as an unexpected venture has evolved into a passion. Today, I derive immense satisfaction from assisting CEOs and entrepreneurs in streamlining their operations, one task at a time.

Frequently Asked Questions

How can a virtual assistant benefit my business?

Collaborating with virtual assistant is a cost-effective way to save time, increase productivity, and access specialized skills without the commitment of a full-time employee. VAs handle administrative tasks, customer support, and other responsibilities, allowing businesses to focus on core activities. Their flexibility, scalability, and availability across different time zones ensure efficiency and continuous operations. By delegating tasks, business owners can reduce stress, improve work-life balance, and enhance overall productivity.

What are your rates, and how do you charge? (Hourly, task-based, or retainer?)

My rates vary based on the nature of the task, the number of hours required, the complexity of the work, and whether the client seeks a long-term collaboration or a one-time job. However, I always strive to tailor my rates to fit the client's budget. For long-term clients, I charge biweekly at my hourly rate. For task-based projects, a 50% retainer fee of the negotiated rate is required upfront, with the remaining balance billed upon project completion.

Do you specialize in any particular industry or type of work?

With a professional background in hospitality management, I specialize in customer support, reservation management, and booking platforms. However, after nearly five years as a virtual assistant, I have expanded my expertise across various areas, including executive support, project management, website development, email marketing, and a wide range of administrative tasks that can be handled digitally.

How do you handle sensitive or confidential information?

I take confidentiality very seriously and ensure that sensitive information is protected. I store files securely, use password-protected systems, and only share information with those who need to know. I’m happy to sign an NDA if required. I also use secure platforms like Google Drive and Dropbox for communication and file sharing. Overall, I follow strict practices to ensure your data is kept safe and private.

Testimonials

I worked with Kei for almost 2 years, and I must say, she knows what she is doing. She is very passionate about the game, and with her expertise in hospitality and customer service, she helped me and the organization create a solid system for our reservation process. I love working with her. She is the best, so genuine in everything she does.

Pastor John Ainlay; Camp Youth Pastor ( Florida, USA )

CAMP IMPACT RESORT CENTER

As a Brand Manager with a hectic schedule, Kei assists me with tasks that I can't manage on my own. Whether it's organizing my travel plans, sorting through my inbox, making online purchases or anything administrative works she handles it all for me. I quickly grew comfortable relying on her, as I trust her completely. Despite being based in the UK, her flexibility makes collaborating across time zones effortless. Working with her is a breeze.

Valeria Brand; Communication Manager ( London, UK )

MARS

Reach out!

Reach out to us today for personalized virtual assistance that meets your unique business needs.